Ordering Information:

LCR Coin makes ordering simple. You may order online or by phone by calling 800-830-5578. We take many forms of payment. Most orders are processed and shipped within 5 business days, unless they are Pre-Orders. You will receive an email confirmation with your order number and order details to the email you provided at checkout. You may choose to checkout out as a guest or create an account. Creating an account will allow you to log in and see all order history, as well as save your billing and address information on future orders. We do not store credit card information, all credit card information is encrypted to ensure a safe and secure checkout. 

Our Payment Methods:

PayPal– We will only ship to the PayPal Verified Shipping Address registered on your account.  PayPal payments typically ship within 1-5 Business Days. 

Credit Cards– We accept all major credit cards, Visa, MasterCard, American Express and Discover. CC Payments Ship within 1-5 Business Days (excluding bullion). Bullion can sometimes take longer to ship due to high demand. 

*All credit card orders are reviewed by our fraud detection software. We may require additional documentation before your order can be processed and shipped. If the requested documentation is not provided, LCR Coin may cancel the order at our discretion. Our website is verified secure, but if you prefer – you may call in your credit card orders at 800-830-5578.  The maximum allowed credit card transaction is $50,000. All orders with a total exceeding $50,000 must be paid for with a check or bank wire unless prior approval by LCR Coin. Wire instructions will be emailed.

Check Payments– We accept check payments for up to $50,000.00 for new customers. We will make exceptions for long-time customers. Please call 800-830-5578 to place a check order over $50,000. All check payments will be held for 5-10 business days upon confirmation of payment from your bank is received.

E-Check- Subject to a 7-10 business day hold. 

Wire Transfer– Order total for wire transfer payments must be a minimum of $2,500. Orders over $150,000 must be placed by phone at 800-830-5578.

• Online wire orders require a 10% credit card deposit (up to $2,500) to secure the order while awaiting payment.

• Once the wire payment is received and cleared, the deposit will be refunded within 30 days.

• Orders paid by wire typically ship within 1–2 business days after funds clear, unless otherwise discussed.

• Bullion Orders: Wire payment must be received the same business day to lock in pricing. Any bullion order not paid by wire the same business day is subject to cancellation due to market fluctuations.

Cash– We do NOT accept cash for any order as a form of payment.

Our Return Policy:

At LCR Coin, your satisfaction is important to us. If there’s ever an issue with your order, we’re here to help and will do our best to make it right. We offer a 7-day return window for certified graded coins, starting from the date you receive your order. If you would like to return or exchange an eligible certified coin, simply contact us within 7 days by phone at 800-830-5578 or email info@lcrcoin.com to request a Return Authorization Number (RMA).

Returns must meet the following conditions:

• Items must be returned in their original, untampered certified holders
• All original packaging and paperwork must be included
• The return must be received within 7 business days of RMA issuance
• Return shipping must be insured, tracked, and require a signature

Once we receive the item and verify its condition, a full refund will be issued. Returns received after the 7-day window, or without a return authorization, may be subject to a 20% restocking fee, or in some cases, may not be eligible for return.

Special Orders & Custom Labels

Custom orders, including coins sourced specifically at a customer’s request or coins with custom labels, are not eligible for return.

Delivery times for special and custom orders are estimates only and may take up to 30 days or longer depending on availability, grading service processing times, or other factors outside our control.

By placing a special or custom order, the customer acknowledges and accepts these terms.

Bullion Policy

Due to the nature of the precious metals market, items classified as bullion — including gold, silver, platinum, and palladium bars or coins — are not eligible for return. However, we are always happy to discuss buyback options for these items based on current market rates. Any market gain on refunds shall remain the property of LCR Coin.

Items Received Damaged or Incorrect

If your item arrives damaged or not as described, please contact us within 24 hours of delivery. We will coordinate a replacement or a return at our cost.

Pre-Order Policy (Numismatic Coins & Certified Issues):

A Pre-Order is an advance purchase of an item that has been announced but is not yet available for immediate shipment. By placing a pre-order, you acknowledge and agree to the following:

• Payment Timing
  All pre-orders are charged in full at the time the order is placed. We do not place authorization holds or reserve inventory without payment.

• Price & Inventory Lock
  Full payment locks in your purchase price and secures your allocation. Pre-order pricing is subject to change once inventory is released, as market conditions, demand, and availability may shift.

• Market Conditions
  Many numismatic products experience price increases or limited availability after pre-orders begin. Charging at the time of purchase allows us to honor confirmed orders and pricing commitments.

• No Inventory Holds Without Payment
  We do not reserve or hold coins without full payment, as inventory allocations are limited and often oversubscribed.

• Estimated Release Dates
  Release dates provided by mints or grading services are estimates only and may change without notice. Delays do not constitute grounds for cancellation beyond the terms outlined below.

• Cancellations & Refunds (Numismatic Pre-Orders Only)
  You may cancel a numismatic pre-order at any time prior to shipment for a full refund. Refunds will be issued to the original form of payment.

Refund Policy:

Refunds are processed within 24–72 hours after the returned item has been received and inspected.Your refund will be issued using the same method as your original payment:

• Credit/Debit Card: Refunded to the same card. If the card is no longer active, a store credit will be issued.
• ACH or Check: Refunded by check
• Wire Transfer: Refunded by wire or check, depending on amount
• PayPal: Refunded via PayPal

Please allow up to 7 business days for credit card and PayPal refunds to appear on your account.

Cancellation Policy:

Bullion orders cannot be canceled at any time, make sure you are certain what you are buying when you place your order and complete the check-out process. Special orders of products we don't carry or special labels requested by customer cannot be canceled. Non-bullion items can be canceled by calling 800-830-5578.  All non bullion orders may be canceled if canceled before the order has shipped. Order cancellations are required to be initiated by phone or email prior to shipping. If you need to cancel an order, you are required to call 1-800-830-5578 or email info@lcrcoin.com between 8am and 5pm PST within 24 hours of placing the order. Not all items are able to be canceled and a 20% Restocking fee may apply. Once an item has shipped, we cannot cancel the order.

Coupon Policy:

Coupons do not apply to Bullion items, purchased by "Make an Offer", Sale items or Payment Plans, no exceptions. 

Shipping Policy:

We offer FREE Insured Shipping with Tracking on all domestic orders over $199. Most orders will be shipped within 1-5 business days of order placed, unless Pre-Orders or otherwise discussed with customer. Bullion Order shipping times vary due to market demand and conditions. Some bullion items can take up to 2 weeks to deliver. You will receive an email with your tracking number once shipped. We ship all items insured via FedEx 2-Day, FedEx Overnight, USPS Priority Mail, USPS First Class Mail, or Registered Mail. All orders over $1000 will require a signature for delivery. We will determine the shipping method based on the value of the order, day of the week being shipped, and customer requests. 

*If you pay for Overnight or 2-Day shipping, your order will NOT ship same day. Your order will be processed as normal, but will ship the exact service you paid for. Please note, we do not ship on weekends or holidays.

All orders are shipped to the verified billing address or shipping address at the time the order was placed, unless otherwise worked out by calling us at 800-830-5578.  ALL orders are shipped signature required, NO exceptions.

Shipment Packaging:

We understand that discretion and security is key when shipping valuable precious metals. All items are securely wrapped in protective packaging and then placed inside the shipping parcel. Our address labels are discrete and do not give any indication of valuable content inside. You can rest assured of your privacy and your packages will arrive safely.

Shipment Tracking:

After your online order is placed through LCR Coin, you can track your order’s status through the MY ACCOUNT page. If you choose not to set up an account we will email you your tracking number with your invoice when your items(s) is ready to ship. At LCR Coin, we keep our customers fully informed from order status to shipping process. We never leave you hanging and wondering when your order shipped and when it will arrive. You will always have peace of mind.

Shipping Insurance:

For Peace of Mind every single package we ship is sent with fully insured. This means that in the extremely unlikely case your package is lost or damaged in transit, you will receive a full refund of the purchase price. Please note that our insurance policies only extend to packages IN transit – once the carrier obtains a signature or completes the proof of delivery confirmation, we are no longer responsible, our coverage ceases. With LCR Coin you can be rest assure that your products are fully covered from our doorstep to yours. Please CONTACT US if you have any questions about our shipping or insurance.

Customer Service:

Call us at 800-830-5578 Monday through Friday 8am – 5pm PST or email us 7 days a week at info@lcrcoin.com.