Shipping & Return Policy

SHIPPING AND RETURNS POLICY

Ordering Information:

We only ship within the United States. We do not take orders or payments from any international buyer or ship to any international location outside of the United States.

Process to Cancel an Order:

Order cancellations are required to be initiated by phone or email prior to shipping. We typically ship within 24 – 48 hours after payment has posted. If you need to cancel an order, you are required to call 1-800-830-5578 or email info@lcrcoin.com between 8am and 5pm PST within 24 hours of placing the order. Once and item has shipped, we cannot cancel the order.

Our Payment Methods:

PayPal– We will only ship to the PayPal Verified Shipping Address registered on your account.

Credit Cards– We accept all major credit cards, Visa, MasterCard, American Express and Discover.

*All credit card orders are reviewed by us. We may require additional documentation before your order can be processed and shipped. If the requested documentation is not provided, LCR Coin may cancel the order at our discretion. We require shipping and billing information to match on all credit card orders. Our website is verified secure, but if you prefer – you may call in your credit card orders at 800-830-5578.  The maximum allowed credit card transaction is $10,000. All orders with a total exceeding $10,000 must be paid for with a check or bank wire. Wire instructions are located in your cart check-out page.

Check Payments– We have no minimum for or maximum for check payments. All check payments will be held for 7-10 business days upon confirmation of payment from your bank is received.

Wire Transfer– Order total for wire transfers must be for a minimum $1,000.

*Wire must be received same day for bullion orders in order to lock in price.  Any bullion orders not paid same business day is subject to cancelation due to market fluctuations. All other orders wires are due within 48 hours of order placed. Order(s) will ship next business day of wire confirmation.

Cash– We do NOT accept cash for any order as a form of payment.

Return Policy:

Not all items are returnable. Due to market fluctuations bullion products in the form of bars or coins made from gold, silver, platinum or palladium are not returnable.

Certified graded coins have a 7-day return policy and must be initiated by phone or email within 7 days of receipt. Once you have initiated your return we will provide you with a return authorization number (RMA). The return will be subject to verification that the product returned is the same product that was shipped and the sealed certified holder has not been tampered with or damaged in any way. All returns must be returned in their original packaging received and any paperwork included. Customer is to pay for return insured shipping costs with a tracking number and direct signature required. You will need include the return authorization number. If any item(s) you have received are delivered not as described or damaged, you must contact us within 24 hours of receipt and we will coordinate an exchange and/or return at our cost.  Any returns that are received without a return Authorization or past the 7-day window will be subject to a 20% restocking fee.

Refund Policy:

All refunds will be sent within 24 hours of item(s) returned after inspection. You will be refunded in the same manner as you paid, no exceptions. Check payments get refunded by check, Wire payments get refunded by direct wire, PayPal payments get refunded via PayPal, Amazon Pay get refunded by Amazon Pay and Credit Card Payments are refunded on the exact credit card you paid with. Please allow up to 7 days for credit card & PayPal refunds to post on your account.

Cancellation Policy:

Bullion orders cannot be canceled at any time, make sure you are certain what you are buying when you place your order and complete the check-out process. Non-bullion items can be canceled by calling 800-830-5578.

Shipping Policy:

We offer FREE Insured Shipping on all domestic orders. All orders will be shipped within 48 hours of order placed unless otherwise discussed with customer. We ship all items insured via FedEx Overnight direct signature required, FedEx 2-Day direct signature required, USPS Priority Mail direct signature required or Registered Mail direct signature required. We will determine the shipping method based on the value of the order, day of the week being shipped and customer requests.

All orders are shipped to the verified billing address unless otherwise worked out by calling us at 800-830-5578 and ALL orders are shipped signature required, NO exceptions.

Shipment Packaging:

We understand that discretion and security is key when shipping valuable precious metals. All items are securely wrapped in protective packaging and then placed inside the shipping parcel. Our address labels are discrete and do not give any indication of valuable content inside. You can rest assured of your privacy and your packages will arrive safely.

Shipment Tracking:

After your online order is placed through LCR Coin, you can track your order’s status through the MY ACCOUNT page. If you choose not to set up an account we will email you your tracking number with your invoice when your items(s) is ready to ship. At LCR Coin, we keep our customers fully informed from order status to shipping process. We never leave you hanging and wondering when your order shipped and when it will arrive. You will always have peace of mind.

Shipping Insurance:

For Peace of Mind every single package we ship is sent with fully insured. This means that in the extremely unlikely case your package is lost or damaged in transit, you will receive a full refund of the purchase price. Please note that our insurance policies only extend to packages IN transit – once the carrier obtains a signature or completes the proof of delivery confirmation, we are no longer responsible, our coverage ceases. With LCR Coin you can be rest assure that your products are fully covered from our doorstep to yours. Please CONTACT US if you have any questions about our shipping or insurance.

Customer Service:

Call us at 800-830-5578 Monday through Friday 8am – 5pm PST or email us at info@lcrcoin.com